About Soulform Footwear
What is Soulform?
Soulform is a performance footwear brand focused exclusively on volleyball. Our shoes are designed to support the demands of the sport, including quick lateral movements, jumping, and court feel.
Are Soulform shoes made only for volleyball?
Yes. Soulform shoes are designed specifically for volleyball performance and indoor court use. They are not intended for outdoor wear or other sports
Do Soulform shoes prevent injuries?
No. While our footwear is designed to support performance, Soulform shoes are not medical devices and do not guarantee injury prevention or guarantee the enhancement of athletic performance. Proper fit, training, and usage are the responsibility of the athlete
Sizing & Fit
How do Soulform shoes fit?
Our shoes generally fit true to size but are also built to accommodate slightly wider feet. If you are between sizes or have a narrow foot, we recommend sizing down for a performance fit. For a more comfortable, roomier fit, we recommend sizing up.
Are Soulform shoes unisex?
Yes. Soulform shoes are unisex and listed in both standard men’s sizing and the women’s size equivalent as listed in our size chart.
Can I try the shoes on and still return them?
Shoes may be tried indoors only to judge fit, but not to play in if you are expecting a return. Returns are accepted only if the shoes are unworn, clean, and in original condition.
Orders & Payments
Where do you ship from?
All orders ship from Maryland, United States.
Where do you ship to?
We currently ship within the United States only
How long does order processing take?
Orders are processed within 2–4 business days after being placed, excluding weekends and holidays
Can I cancel or change my order?
Orders can only be modified or canceled before they are processed for shipment. Once an order has shipped, changes are no longer possible.
Shipping
How much does shipping cost?
Shipping costs are calculated at checkout based on your selected shipping method and carrier.
Do you offer expedited shipping?
Yes. Expedited shipping options may be available at checkout through third-party carriers.
What if my package is delayed or lost?
Once your order has been handed over to the carrier by us, delivery issues must be resolved directly with your selected carrier using the provided tracking information.
Returns, Exchanges & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to a verified manufacturing defect.
Do you offer refunds or exchanges?
Yes. Approved returns may be eligible for a refund, exchange, or store credit, depending on the situation.
How long does it take to process a refund?
Once a return is received and inspected, refunds are typically processed within 5–10 business days.
What if my shoes arrived damaged or defective?
Please contact us immediately with photos and order details so we can review and resolve the issue.
Product Care & Use
How should I care for my Soulform shoes?
We recommend using Soulform shoes indoors only and allowing them to air dry after use. Do not machine wash or expose them to excessive heat.
Can I use Soulform shoes outdoors?
No. Outdoor use may cause premature wear and void eligibility for returns or exchanges.
Accounts & Age Requirements
Do I need an account to place an order?
No. You may check out as a guest.
Is there an age requirement to purchase?
Customers under 18 must have permission from a parent or legal guardian, who assumes responsibility for the purchase.
Contact & Support
How can I contact Soulform?
You can reach us at support@soulform.us. We aim to respond to all inquiries within 1–3 business days.