Refund policy

Effective Date: September 1, 2026

Return Eligibility

We accept returns within 14 days of delivery under the following conditions:

●     Items must be unworn, unused, and in original condition

●     Original packaging must be included

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a verified manufacturing defect.

Manufacturing Defects

If you believe your product has a manufacturing defect, you must contact us via email and receive approval before returning the item. We reserve the right to inspect all returned products.

Please note that for the initial SF1 release, items may have minor stains on the midsole foam which do not have any affect on performance and are not justifiable of a manufacturing defect.

If you believe that your product has a significant manufacturing defect that affects performance of the footwear, please provide pictures and/or videos with a description within the contents of your email. 

Refunds, Exchanges & Store Credit

Depending on the situation, approved returns may be resolved through:

●     Refund to the original payment method

●     Exchange for a replacement item

Resolution type is determined in coordination with the customer after review.

Non-Returnable Items

We reserve the right to refuse returns that do not meet the above conditions.

Contact

To inquire about this process, please contact “support@soulform.us” with the subject “Soulform Customer Return/Exchange” with all relevant order information included in the email.