Refund policy

Effective Date: September 1, 2026

Return Eligibility

We accept returns within 14 days of delivery under the following conditions:

●     Items must be unworn, unused, and in original condition

●     Original packaging must be included

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a verified manufacturing defect.

Manufacturing Defects

If you believe your product has a manufacturing defect, you must contact us via email and receive approval before returning the item. We reserve the right to inspect all returned products.

Refunds, Exchanges & Store Credit

Depending on the situation, approved returns may be resolved through:

●     Refund to the original payment method

●     Exchange for a replacement item

Resolution type is determined in coordination with the customer after review.

Non-Returnable Items

We reserve the right to refuse returns that do not meet the above conditions.

Contact

To inquire about this process, please contact “support@soulform.us” with the subject “Soulform Customer Return/Exchange” with all relevant order information included in the email.